PRIVACY POLICY

Aura Print & Promo ("we", "us", "our") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

• Contact details - your name, business name, email address, phone number and delivery address when you request a quote, place an order or contact us.
• Order information - the products you order, artwork files you upload, proof approvals and order history.
• Payment information - payments are processed by our payment providers (such as Stripe). We do not store your full card details on our systems.
• Marketing preferences - your email address if you join our mailing list or claim a first order offer.
• Website data - standard analytics data such as pages visited and device type, and chat transcripts if you use our live chat.

2. How we use it

• To prepare quotes, process orders, produce proofs, print your jobs and deliver them.
• To issue invoices and receipts and keep required accounting records.
• To respond to enquiries and provide customer support.
• To send you marketing emails about products, offers and news if you have opted in. Every marketing email includes an unsubscribe link, and we honour opt-outs promptly in line with the Spam Act 2003 (Cth).
• To improve our website, products and service.

3. Who we share it with

We only share personal information where needed to serve you:

• Production partners - trade printing and promotional product suppliers who manufacture parts of your order receive the details needed to produce and dispatch it (such as delivery name and address).
• Service providers - payment processors (such as Stripe), accounting software (QuickBooks Online), email and hosting providers, live chat and analytics providers.
• Delivery carriers - to get your order to you.
• Where required by law - if we are legally obliged to disclose information.

We never sell your personal information.

4. Overseas disclosure

Some of our service providers (for example payment, analytics, chat and hosting platforms) store data on servers located overseas, including in the United States. We use reputable providers who maintain appropriate privacy and security standards.

5. Cookies and analytics

Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can disable cookies in your browser, though some features may not work as intended.

6. Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep order and invoice records for as long as the law requires (generally at least five years for tax records), then securely delete or de-identify information we no longer need.

7. Access, correction and complaints

You can ask us at any time to access or correct the personal information we hold about you, or to unsubscribe from marketing. Email and we will respond within a reasonable time.

If you have a privacy complaint, contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

8. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.